Fri-Nally Pullover

Overall, JJs run true to size. However, they are made up of primarily a sustainable modal fabric. As soft and yummy and less harmful to the environment as it is, we have found that, after being washed, the fibers in the garment will relax and loosen. So, if you are between sizes, it is best to size down.

Frequently Asked Questions

Do I really not have to wear a bra with this top?  The whole idea behind our tops and nightgowns is that you don’t ever have to wear a bra. Our Light Hug ™ is not meant to lift and support or enhance your cleavage.  It, literally, lightly hugs your breasts allowing you to feel free and unbound. The shirring on the front of our tops and nightgowns provides camouflage to help hide your nipples. When sized just right the shirring will provide the coverage you need to not advertise the fact that you are braless. Even our large chested customers find they still feel comfortable going braless in our tops.

How is the Light Hug ™  supposed to fit? Unlike other inside shelves, ours is not meant to lift and support. It is meant to have a looser fit than what you are used to in order to feel free and be comfortable enough to sleep in.  The length of the Light Hug ™ is slightly longer than a traditional shelf and the elastic should fit but not bind around the under part of your breast.

What is the difference between the regular fabric and the ribbed?  The  ribbed fabric has more texture to it because it has small ridges on both sides of the fabric where as the regular is smooth.  The ribbing adds a unique dimension to the product while also providing additional camouflage in the tops. Both are equally soft and buttery in texture and in weight. The differences are very subtle. Here is a side-by-side comparison:

How do your sizes run?  Please see size chart provided on each page. Overall, they run true to size.  Our JJs are made up of primarily a sustainable modal fabric. As soft and yummy and less harmful to the environment as that it is, we have found that, after being washed, the fibers in the garment will relax and loosen. So, if you are between sizes, it is best to size down.

What is modal fabric?  It is a super soft fiber made from beech trees.  It is considered a semi-synthetic because the raw material, cellulose, is a natural material which is then turned into fiber using an environmentally-friendly chemical process. The feel is soft and luscious.

How do I care for my JJs?  The best way to show your JJs some love is machine cold wash and low temperature dryer.  Do not hang your tops or nightgowns from their straps.

Where are JJs made?  In Los Angeles, California. Our fabric is also locally made.

Will Happy Hour pants be too long for a woman under 5’4? With an inseam of 31", yes, our pants will be a little long as we make to accommodate as many different heights as possible. As a lounge pant, many customers are fine with a little extra length. If this is a concern for you, try our Cloud 9 legging as that has the same comfy and forgiving fit as our Happy Hour pant, but is tapered at the ankle. 

Holiday Shipping

We will be closed and not shipping on December 31 through January 3.

Shipping Policy & Rates

We offer free standard shipping for orders priced at $150 and up when shipping within the mainland US. Under $150 is a flat rate of $7. Please allow 3-14 business days for fulfillment and delivery. We also offer expedited shipping for a fee that is offered at checkout. 

Once the items leave our facility, they are in the hands of our third party delivery service, UPS. It is our hope that they will do their best to meet their delivery promises, but we cannot control their performance.

Processing Time

Orders typically ship within two business days. Orders received on weekends will be processed within the following two business day.

International & Alaska & Hawaii Shipping
We do ship internationally, but the customer has to pay the shipping fees. Alaska and Hawaii are not included in our free standard shipping for orders over $150.

Returns Policy

We have free returns in the U.S. During the holiday, we will have a 45-day return policy. After January 1, 2021, you have 30 calendar days to return an item from the date you received it. To be eligible for refund/store credit, your item must be unused and in the same condition that you received it, with tags attached and in the original packaging. International returns are to be paid for by the customer. International shipments send to: JJwinks 6731 Harbor Key Circle, Huntington Beach, CA 92648.

International Shipping Policies

Orders from JJwinks to Canada are shipped via UPS. All other international orders are shipped via FedEx or DHL. Please Note: Delivery of your international JJwinks orders can take up to 3 weeks, and other countries such as Canada can take up to 4 weeks.

International Duties & Taxes

All international shipping costs including duties, taxes, processing and handling fees are calculated at checkout and will be paid by the customer when the order is placed. All shipping costs, duties & taxes, processing and handling fees are based on the individual regulations and laws of the country your JJwinks order is shipping to. When your order is placed we guarantee current exchange rates, although should the exchange rate for your country change, you as the customer will not be billed for any fluctuating shipping fees once your order has been processed.

It is JJwinks policy that all undeliverable or refused packages remain the customer’s responsibility, and all shipping, duties/taxes, processing and handling fees are non-refundable. A refund will be issued at current retail value for item(s) delivered and restocked in our distribution center.

JJ winks International Return Policy

JJwinks does not not provide shipping labels for international returns.  Please complete your return to our distribution address shown below. Our full return policy is listed here.  As mentioned above, your product refund will be issued at current retail value only within 14 business days of receipt and restocking in our distribution center. Any and all shipping, duty/taxes, processing, and handling fees are not refundable.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.  Please note that we cannot refund shipping charges.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on when we received your item and on your card issuer’s policies.

Exchanges
We do not offer exchanges. Please return your item to us for a credit and then place a new order to get the item of your choice.

Payment Options

We offer After Pay, Pay Pal and major credit cards.

Privacy & Security

All order data transmissions are SSL encrypted, and our website displays current security seals validating these security claims.

We collect information about you required to complete your order. Your on-line credit card transaction is being handled directly by our merchant account in real-time, and as a result, we never collect, transfer or store your credit card data. Information that we do collect and store like your name and address is protected at a level of security recognized as being consistent with data security measures on a global basis. We will NOT voluntarily share your personal data with anyone beyond what’s necessary to complete your order. Other than promotions we occasionally offer, we will not solicit you unless you affirmatively agree to receive our offerings.

If you have any questions, please contact us.