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Frequently Asked Questions
Do I really not have to wear a bra with this top? The whole idea behind our tops and nightgowns is that you don’t ever have to wear a bra. Our Light Hug ™ is not meant to lift and support or enhance your cleavage. It, literally, lightly hugs your breasts allowing you to feel free and unbound. The shirring on the front of our tops and nightgowns provides camouflage to help hide your nipples. When sized just right the shirring will provide the coverage you need to not advertise the fact that you are braless. Even our large chested customers find they still feel comfortable going braless in our tops.
How is the Light Hug ™ supposed to fit? Unlike other inside shelves, ours is not meant to lift and support. It is meant to have a looser fit than what you are used to in order to feel free and be comfortable enough to sleep in. The length of the Light Hug ™ is slightly longer than a traditional shelf and the elastic should fit but not bind around the under part of your breast.
What is the difference between the regular fabric and the ribbed? The ribbed fabric has more texture to it because it has small ridges on both sides of the fabric where as the regular is smooth. The ribbing adds a unique dimension to the product while also providing additional camouflage in the tops. Both are equally soft and buttery in texture and in weight. The differences are very subtle. Here is a side-by-side comparison:
How do your sizes run? Please see size chart provided on each page. Overall, they run true to size. Our JJs are made up of primarily a sustainable modal fabric. As soft and yummy and less harmful to the environment as that it is, we have found that, after being washed, the fibers in the garment will relax and loosen. So, if you are between sizes, it is best to size down.
What is modal fabric? It is a super soft fiber made from beech trees. It is considered a semi-synthetic because the raw material, cellulose, is a natural material which is then turned into fiber using an environmentally-friendly chemical process. The feel is soft and luscious.
How do I care for my JJs? The best way to show your JJs some love is to wash in a mesh bag using machine cold wash and low temperature dryer. Do not hang your tops or nightgowns from their straps.
Where are JJs made? In Los Angeles, California. Our fabric is also locally made.
Will Happy Hour pants be too long for a woman under 5’4? With an inseam of 31", yes, our pants will be a little long as we make to accommodate as many different heights as possible. As a lounge pant, many customers are fine with a little extra length. If this is a concern for you, try our Cloud 9 legging as that has the same comfy and forgiving fit as our Happy Hour pant, but is tapered at the ankle.
We offer After Pay, Pay Pal and major credit cards.
Shipping Policy & Rates
We offer free standard shipping for orders priced at $150 and up when shipping within the mainland US. Under $150 is a flat rate of $7. Please allow 3-14 business days for fulfillment and delivery. We also offer expedited shipping for a fee that is offered at checkout.
We do ship internationally, but the customer has to pay the shipping fees. Alaska and Hawaii are not included in our free standard shipping for orders over $150 and are shipped via Priority Mail. Please see "International Shipping Policies" below for other countries.
Once the items leave our facility, they are in the hands of our third party delivery service, UPS. It is our hope that they will do their best to meet their delivery promises, but we cannot control their performance.
Orders typically ship within two business days. Orders received on weekends will be processed within the following two business day.
We have free returns in the U.S. within 30 days of your purchase. To be eligible for refund/store credit, your item must be unused and in the same condition that you received it, with tags attached and in the original packaging. For International returns, please see below.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. Please note that we cannot refund shipping charges.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on when we received your item and on your card issuer’s policies.
We do not offer exchanges. Please return your item to us for a credit and then place a new order to get the item of your choice.
International Shipping Policies
Orders from JJwinks to Canada are shipped via UPS. All other international orders are shipped via FedEx or DHL. Please Note: Delivery of your international JJwinks orders can take up to 4 weeks, and other countries such as Canada can take up to 5 weeks.
The international shipping costs that we can control including taxes, processing and handling fees communicated to us by our worldwide shipping service, are calculated at checkout and will be paid by the customer when the order is placed. These are based on the individual regulations and laws of the country your JJwinks order is shipping to. However, in many cases, there are additional duties required by countries once the packages enter that country for which we cannot control. Please understand JJwinks does not take responsibility for any of those additional duties that may be charged by your country after they leave the U.S. nor do we have any way of anticipating what those potential fees could be. Please be aware of those fees before placing an order with JJwinks. When your order is placed we guarantee current exchange rates, although should the exchange rate for your country change, you as the customer will not be billed for any fluctuating U.S. shipping fees once your order has been processed.
It is JJwinks policy that all undeliverable or refused packages remain the customer’s responsibility, and all shipping, duties/taxes, processing and handling fees are non-refundable. A refund will be issued at current retail value for item(s) delivered and restocked in our distribution center.
International Return Policy
JJwinks does not do free returns for International orders. We do not provide shipping labels for these either. Please complete your return to our distribution address shown below within 45 days. The items must be unworn and still have the tags on them. As mentioned above, your product refund will be issued at current retail value only within 14 business days of receipt and restocking in our distribution center. Any and all shipping, duty/taxes, processing, and handling fees are not refundable.
Return your purchase to:
19811 Shorecliff Lane
Huntington Beach, CA 92648
In the event of manufacturing defect, please email us at firstname.lastname@example.org within 7 days of receiving your JJs order.
Privacy & Security
All order data transmissions are SSL encrypted, and our website displays current security seals validating these security claims.
We collect information about you required to complete your order. Your on-line credit card transaction is being handled directly by our merchant account in real-time, and as a result, we never collect, transfer or store your credit card data. Information that we do collect and store like your name and address is protected at a level of security recognized as being consistent with data security measures on a global basis. We will NOT voluntarily share your personal data with anyone beyond what’s necessary to complete your order. Other than promotions we occasionally offer, we will not solicit you unless you affirmatively agree to receive our offerings.