It's A Wrap

Frequently Asked Questions

Do I really not have to wear a bra with this top?  The whole idea behind our tops and nightgowns is that you don’t ever have to wear a bra. Our Light Hug ™ is not meant to lift and support or enhance your cleavage.  It, literally, lightly hugs your breasts allowing you to feel free and unbound. The shirring on the front of our tops and nightgowns provides camouflage to help hide your nipples. When sized just right the shirring will provide the coverage you need to not advertise the fact that you are braless. Even our large chested customers find they still feel comfortable going braless in our tops.

How is the Light Hug ™  supposed to fit? Unlike other inside shelves, ours is not meant to lift and support. It is meant to have a looser fit than what you are used to in order to feel free and be comfortable enough to sleep in.  The length of the Light Hug ™ is slightly longer than a traditional shelf and the elastic should fit but not bind around the under part of your breast.

What is the difference between the regular fabric and the ribbed?  The  ribbed fabric has more texture to it because it has small ridges on both sides of the fabric where as the regular is smooth.  The ribbing adds a unique dimension to the product while also providing additional camouflage in the tops. Both are equally soft and buttery in texture and in weight. The differences are very subtle. Here is a side-by-side comparison:

How do your sizes run?  Please see size chart provided on each page. Overall, they run true to size.  Our JJs are made up of primarily a sustainable modal fabric. As soft and yummy and less harmful to the environment as that it is, we have found that, after being washed, the fibers in the garment will relax and loosen. So, if you are between sizes, it is best to size down.

What is modal fabric?  It is a super soft fiber made from beech trees.  It is considered a semi-synthetic because the raw material, cellulose, is a natural material which is then turned into fiber using an environmentally-friendly chemical process. The feel is soft and luscious.

How do I care for my JJs?  The best way to show your JJs some love is to wash in a mesh bag using machine cold wash and low temperature dryer.  Do not hang your tops or nightgowns from their straps.

Where are JJs made?  In Los Angeles, California. Our fabric is also locally made.

Will Happy Hour pants be too long for a woman under 5’4? With an inseam of 31", yes, our regular length pants will be a little long as we make to accommodate as many different heights as possible. As a lounge pant, many customers are fine with a little extra length. If this is a concern for you, try our Cloud 9 legging as that has the same comfy and forgiving fit as our Happy Hour pant, but is tapered at the ankle. We offer alternate lengths in some colors. For those, we have a petite length pant with an inseam of 28" and is best for someone 5'2" and under. For taller heights, we have a 31" long length which is best for 5'9" and over. 

Are JJs Bump Friendly?  While we are not maternity-specific, JJs work well for the first two trimesters and are the perfect choice for leaving the hospital with baby when you want to feel put together during those stressful days of being a new mom. Customers tell us the loose fitting inside shelf can be helpful when breastfeeding.

Payment Options

We offer Shop Pay (pay in 4 easy installments), Pay Pal, Apple Pay, Gpay and major credit cards.

Shipping Policy & Rates

We have free standard shipping for orders priced at $150 and up when shipping within the mainland US. Under $150 is a flat rate of $10. Please allow 3-14 business days for fulfillment and delivery. We also offer expedited shipping for a fee that is offered at checkout. 

We do ship internationally, but the customer has to pay the shipping fees. Alaska and Hawaii are not included in our free standard shipping for orders over $100 and are shipped via Priority Mail.  Please see "International Shipping Policies" below for other countries.

Once the items leave our facility, they are in the hands of our third party delivery service, UPS. It is our hope that they will do their best to meet their delivery promises, but we cannot control their performance.

Processing Time & Expedited Shipping

Orders with Standard Shipping typically ship within 1-3 business days. Orders received on weekends will be processed within the following three business days. For Expedited Shipping, orders must be received by 11am EST to ship that same day. Expedited Shipping orders received on Friday after 11am EST will ship the following Monday. Expedited Shipping does not deliver on the weekends. Neither standard or expedited orders ship on holidays. Please remember, we cannot control what happens with third party shippers like UPS and USPS once your order leaves our facility. 

 

Returns Policy

Extended Holiday Returns Policy: All items purchased now through December 25 can be returned through January 31. We have free returns in the U.S. To be eligible for refund/store credit, your item must be unused and in the same condition that you received it, with tags attached and in the original packaging.  

To issue your hassle free return, simply go to the Returns at the bottom of any page on our site. From there you just need your order number and the email you used at the time of purchase. Follow the steps from there to return. You can either receive store credit or a full refund. Once we receive your request, we will email you a label to return the item for free. You have two weeks from when the shipping label is issued to ship your return back to JJwinks. You will receive your store credit or refund as soon as we receive the item or items back.

For International returns, please see International Shipping Policies below.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.  Please note that we cannot refund shipping charges.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on when we received your item and on your card issuer’s policies.

 

Exchanges
We offer exchanges on orders within 30 days of purchase. You will be refunded the retail value of your exchanged items once JJwinks receives your return and items are inspected. Once approved, your credit card (or original method of payment) will be charged or refunded the difference. Please note that we cannot refund shipping charges. 

Returned items must be received within 14 days of processing exchange to avoid payment charges for replacement items. Any credits applied to your payment method will depend on when we receive your items for exchange and your card issuer's policies. 

 

International Shipping Policies

Orders from JJwinks to Canada are shipped via UPS. All other international orders are shipped via FedEx or DHL. Please Note: Delivery of your international JJwinks orders can take up to 4 weeks, and other countries such as Canada can take up to 5 weeks.

The international shipping costs that we can control including taxes, processing and handling fees communicated to us by our worldwide shipping service, are calculated at checkout and will be paid by the customer when the order is placed. These are based on the individual regulations and laws of the country your JJwinks order is shipping to. However, in many cases, there are additional duties required by countries once the packages enter that country for which we cannot control. Please understand JJwinks does not take responsibility for any of those additional duties that may be charged by your country after they leave the U.S. nor do we have any way of anticipating what those potential fees could be. Please be aware of those fees before placing an order with JJwinks. When your order is placed we guarantee current exchange rates, although should the exchange rate for your country change, you as the customer will not be billed for any fluctuating U.S. shipping fees once your order has been processed.

It is JJwinks policy that all undeliverable or refused packages remain the customer’s responsibility, and all shipping, duties/taxes, processing and handling fees are non-refundable. A refund will be issued at current retail value for item(s) delivered and restocked in our distribution center.

 International Return Policy

JJwinks does not do free returns for International orders. We do not provide shipping labels for these either.  Please complete your return to our distribution address shown below within 45 days. The items must be unworn and still have the tags on them.  As mentioned above, your product refund will be issued at current retail value only within 14 business days of receipt and restocking in our distribution center. Any and all shipping, duty/taxes, processing, and handling fees are not refundable.

Return your purchase to:

JJwinks

c/o Ramp Logistics

2829 S. Santa Fe Avenue 

Vernon, CA  90058

USA

In the event of manufacturing defect, please email us at customerservice@jjwinks.com within 7 days of receiving your JJs.

 

SMS/MMS MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

JJwinks (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy below (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply. Message frequency varies. 

User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of women's apparel and goods. Messages may include checkout reminders. 

Cost and Frequency: Message and data rates may apply. Message frequency varies. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at customerservice@jjwinks.com.  Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.

MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. Carriers are not liable for delayed or undelivered mobile messages.

Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Age Restriction: You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:

- Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;

- Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;

- Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;

- Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;

- Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and

- Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge, LLC d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Huntington Beach, CA before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which {Company Name}’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

 

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Privacy & Security

All order data transmissions are SSL encrypted, and our website displays current security seals validating these security claims.

We collect information about you required to complete your order. Your on-line credit card transaction is being handled directly by our merchant account in real-time, and as a result, we never collect, transfer or store your credit card data. Information that we do collect and store like your name and address is protected at a level of security recognized as being consistent with data security measures on a global basis. We will NOT voluntarily share your personal data with anyone beyond what’s necessary to complete your order. Other than promotions we occasionally offer, we will not solicit you unless you affirmatively agree to receive our offerings.

 

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.

 

If you have any questions, please contact us.