International Shipping Policy
Orders from JJwinks to Canada are shipped via UPS. All other international orders are shipped via FedEx or DHL. Please Note: Delivery of your international JJwinks orders can take up to 4 weeks, and other countries such as Canada can take up to 5 weeks. We are temporarily not shipping to the EU but will resume shortly.
International Duties & Taxes
The international shipping costs that we can control including taxes, processing and handling fees communicated to us by our worldwide shipping service, are calculated at checkout and will be paid by the customer when the order is placed. These are based on the individual regulations and laws of the country your JJwinks order is shipping to. However, in many cases, there are additional duties required by countries once the packages enter that country for which we cannot control. Please understand JJwinks does not take responsibility for any of those additional duties that may be charged by your country after they leave the U.S. nor do we have any way of anticipating what those potential fees could be. Please be aware of those fees before placing an order with JJwinks. When your order is placed we guarantee current exchange rates, although should the exchange rate for your country change, you as the customer will not be billed for any fluctuating U.S. shipping fees once your order has been processed.
It is JJwinks policy that all undeliverable or refused packages remain the customer’s responsibility, and all shipping, duties/taxes, processing and handling fees are non-refundable. A refund will be issued at current retail value for item(s) delivered and restocked in our distribution center.
JJ winks International Return Policy
JJwinks does not do free returns for International orders. We do not provide shipping labels for these either. Please complete your return to our distribution address shown below within 45 days. The items must be unworn and still have the tags on them. Click this link to Our Store Policy to learn about additional shipping information. As mentioned above, your product refund will be issued at current retail value only within 14 business days of receipt and restocking in our distribution center. Any and all shipping, duty/taxes, processing, and handling fees are not refundable.
Return your purchase to:
c/o Ramp Logistics
2829 S. Santa Fe Avenue
Vernon, CA 90058
In the event of manufacturing defect, please email us at firstname.lastname@example.org within 7 days of receiving your JJs order.