Store Policy & Terms of Purchase

Payment Options

JJ Winks, LLC (“we,” “us,” or “our”) offer Shop Pay (pay in 4 easy installments), Pay Pal, Apple Pay, Gpay and major credit cards.

Shipping Policy & Rates

We have free standard shipping for orders priced at $150 and up when shipping within the mainland US. Under $150 is a flat rate of $10. Please allow 3-14 business days for fulfillment and delivery. We also offer expedited shipping for a fee that is offered at checkout. 

Holiday Shipping Cut Off Dates: These dates reflect the last days to place an order to get in time for Christmas using the third party shippers and services we use:

UPS Ground           DEC 10

UPS 3 Day Select  DEC 14

UPS 2 Day Air        DEC 16

UPS Next Day Air  DEC 17

UPS will not deliver packages on Sunday, Dec 24 or Monday, Dec 25 this year

Please Note: Once the items leave our facility, they are in the hands of our third party delivery service, UPS. It is our hope that they will do their best to meet their delivery promises, but we cannot control their performance.

We do ship internationally, but the customer has to pay the shipping fees. Alaska and Hawaii are not included in our free standard shipping for orders over $100 and are shipped via Priority Mail.  Please see "International Shipping Policies" below for other countries.

Processing Time

Orders with Standard Shipping typically ship within 1-3 business days. Orders received on weekends will be processed within the following three business days. For Expedited Shipping, orders must be received by 11am EST to ship that same day. Expedited Shipping orders received on Friday after 11am will ship the following Monday. Expedited Shipping does not deliver on the weekends. Neither standard or expedited orders ship on holidays. 

Once the items leave our facility, they are in the hands of our third party delivery service, UPS. It is our hope that they will do their best to meet their delivery promises, but we cannot control their performance.

Returns Policy

Extended Holiday Return Policy: All holiday purchases made between November 6 and December 25 will be eligible for returns until February 1, 2024. We have free returns in the U.S. within 30 days of your purchase. To be eligible for refund/store credit, your item must be unused and in the same condition that you received it, with tags attached and in the original packaging.  

To issue your hassle free return, simply go to the Returns at the bottom of any page on our site. From there you just need your order number and the email you used at the time of purchase. Follow the steps from there to return. You can either receive store credit or a full refund. Once we receive your request, we will email you a label to return the item for free. You will receive your store credit or refund as soon as we receive the item or items back.

For JJs purchased on Facebook, please refer to the order confirmation you received through Facebook and follow their directions for a return.

For International returns, please see International Shipping Policies below.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.  Please note that we cannot refund shipping charges.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on when we received your item and on your card issuer’s policies.


We offer exchanges on orders within 30 days of purchase. You will be refunded the retail value of your exchanged items once JJwinks receives your return and items are inspected. Once approved, your credit card (or original method of payment) will be charged or refunded the difference. Please note that we cannot refund shipping charges. 

Returned items must be received within 14 days of processing exchange to avoid payment charges for replacement items. Any credits applied to your payment method will depend on when we receive your items for exchange and your card issuer's policies. 


International Shipping Policies

Orders from Canada are shipped via UPS. All other international orders are shipped via FedEx or DHL. Please Note: Delivery of your international JJwinks orders can take up to 4 weeks, and other countries such as Canada can take up to 5 weeks.

The international shipping costs that we can control including taxes, processing and handling fees communicated to us by our worldwide shipping service, are calculated at checkout and will be paid by the customer when the order is placed. These are based on the individual regulations and laws of the country your JJwinks order is shipping to. However, in many cases, there are additional duties required by countries once the packages enter that country for which we cannot control. Please understand JJwinks does not take responsibility for any of those additional duties that may be charged by your country after they leave the U.S. nor do we have any way of anticipating what those potential fees could be. Please be aware of those fees before placing an order with JJwinks. When your order is placed we guarantee current exchange rates, although should the exchange rate for your country change, you as the customer will not be billed for any fluctuating U.S. shipping fees once your order has been processed.

It is our policy that all undeliverable or refused packages remain the customer’s responsibility, and all shipping, duties/taxes, processing and handling fees are non-refundable. A refund will be issued at current retail value for item(s) delivered and restocked in our distribution center.

 International Return Policy

We do not provide free returns for International orders. We do not provide shipping labels for these either.  Please complete your return to our distribution address shown below within 45 days. The items must be unworn and still have the tags on them.  As mentioned above, your product refund will be issued at current retail value only within 14 business days of receipt and restocking in our distribution center. Any and all shipping, duty/taxes, processing, and handling fees are not refundable.

Return your purchase to:


c/o Ramp Logistics

2829 S. Santa Fe Avenue

Vernon, CA 90058


In the event of manufacturing defect, please email us at within 7 days of receiving your JJs.

Manufacturing Defects
In the event of manufacturing defect, please email us at within 7 days of receiving your order.

If you have any questions, please contact us