Store Policy

Holiday Shipping

We will be closed and not shipping on December 31 through January 3.

Shipping Policy & Rates

We offer free standard shipping for orders priced at $150 and up when shipping within the mainland US. Under $150 is a flat rate of $7. Please allow 3-14 business days for fulfillment and delivery. We also offer expedited shipping for a fee that is offered at checkout. 

Once the items leave our facility, they are in the hands of our third party delivery service, UPS. It is our hope that they will do their best to meet their delivery promises, but we cannot control their performance.

Processing Time

Orders typically ship within two business days. Orders received on weekends will be processed within the following two business day.

 

International & Alaska & Hawaii Shipping
We do ship internationally, but the customer has to pay the shipping fees. Alaska and Hawaii are not included in our free standard shipping for orders over $150.

Returns Policy

We have free returns in the U.S. During the holiday, we will have a 45-day return policy. After January 1, 2021, you have 3calendar days to return an item from the date you received it. To be eligible for refund/store credit, your item must be unused and in the same condition that you received it, with tags attached and in the original packaging. International returns are to be paid for by the customer. International shipments send to: JJwinks 6731 Harbor Key Circle, Huntington Beach, CA 92648.

International Shipping Policies

Orders from JJwinks to Canada are shipped via UPS. All other international orders are shipped via FedEx or DHL. Please Note: Delivery of your international JJwinks orders can take up to 3 weeks, and other countries such as Canada can take up to 4 weeks.

International Duties & Taxes

All international shipping costs including duties, taxes, processing and handling fees are calculated at checkout and will be paid by the customer when the order is placed. All shipping costs, duties & taxes, processing and handling fees are based on the individual regulations and laws of the country your JJwinks order is shipping to. When your order is placed we guarantee current exchange rates, although should the exchange rate for your country change, you as the customer will not be billed for any fluctuating shipping fees once your order has been processed.

It is JJwinks policy that all undeliverable or refused packages remain the customer’s responsibility, and all shipping, duties/taxes, processing and handling fees are non-refundable. A refund will be issued at current retail value for item(s) delivered and restocked in our distribution center.

JJ winks International Return Policy

JJwinks does not not provide shipping labels for international returns.  Please complete your return to our distribution address shown below. Our full return policy is listed here.  As mentioned above, your product refund will be issued at current retail value only within 14 business days of receipt and restocking in our distribution center. Any and all shipping, duty/taxes, processing, and handling fees are not refundable.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.  Please note that we cannot refund shipping charges.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on when we received your item and on your card issuer’s policies.

Exchanges
We do not offer exchanges. Please return your item to us for a credit and then place a new order to get the item of your choice.

Payment Options

We offer After Pay, Pay Pal and major credit cards.

Privacy & Security

All order data transmissions are SSL encrypted, and our website displays current security seals validating these security claims.

We collect information about you required to complete your order. Your on-line credit card transaction is being handled directly by our merchant account in real-time, and as a result, we never collect, transfer or store your credit card data. Information that we do collect and store like your name and address is protected at a level of security recognized as being consistent with data security measures on a global basis. We will NOT voluntarily share your personal data with anyone beyond what’s necessary to complete your order. Other than promotions we occasionally offer, we will not solicit you unless you affirmatively agree to receive our offerings.

 

If you have any questions, please contact us.